Privacy policy

This Privacy Policy describes how Lunalium (lunalium.com, "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lunalium.com.

1. Personal Information We Collect When you visit the site, weTitle: Privacy Policy

At Lunalium (lunalium.com), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how your personal data is collected, used, and shared when you visit our site or make a purchase.

1. Information We Collect

When you visit or purchase from Lunalium, we collect specific information to fulfill your requests and improve your experience:

  • Order Details: Your full name, billing address, shipping address, email address, phone number, and payment information (such as PayPal or credit card details).

  • Device Details: Your IP address, web browser type, time zone, and browser cookies to help our website load correctly and recognize your preferences.

2. How We Use Your Information

We utilize your personal information to carry out essential business functions, including:

  • Processing payments, arranging shipping, and sending order confirmations and tracking details.

  • Communicating with you regarding your orders or customer service requests.

  • Screening orders to protect our store against potential fraud or security risks.

  • Sending promotional updates or specialized offers, provided you have opted in to receive them.

3. Sharing Information With Third Parties

We share your personal data only with essential third-party service providers who help us operate our store and deliver services to you:

  • E-commerce Platform: We use Shopify to power our online storefront.

  • Payment Gateways: Transactions are processed securely through payment processors like PayPal. We never store your complete financial details on our servers.

  • Shipping Carriers: Local and international postal services require your shipping address and contact info to deliver your packages.

4. Cookies and Tracking Technologies

We use cookies to remember your shopping cart items, understand browsing behavior, and optimize website functionality. You can choose to disable cookies through your personal web browser settings at any time, though some features of the site may function differently as a result.

5. Your Rights & Data Retention

If you reside in certain jurisdictions (such as the European Economic Area), you have the right to request access to the personal data we hold about you, correct any inaccurate information, or request that your personal data be erased.

We retain your order records for accounting and legal compliance purposes unless you explicitly submit a request for deletion.

6. Contact Us

For any inquiries, requests to update your data, or questions regarding our privacy practices, please reach out to us at: