Return & Refund Policy

At Lunalium, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

2. Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, unused, with tags attached, and in its original packaging. *Intimates, swimwear, and clearance items marked as "Final Sale" are not eligible for returns due to hygiene reasons.

3. How to Initiate a Return To start a return, please contact us at service@lunalium.com. Please provide your order number and the reason for the return. If your return is accepted, we will provide you with the return shipping address and instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

• Customer Remorse (e.g., wrong size ordered, changed mind): The customer is responsible for paying the return shipping costs.

• Defective or Wrong Item Received: If the product is defective, damaged, or you received the wrong item, Lunalium will cover the return shipping costs.

5. Refunds Once we receive and inspect your return, we will notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (such as PayPal or credit card) within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.