Shipping policy

At Lunalium (lunalium.com), we strive to deliver your fashion orders safely and promptly. Below is detailed information regarding our shipping methods, timelines, and costs.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation (excluding weekends and public holidays).

  • Once your order ships, you will receive an automated email notification containing your tracking number and logistics carrier information.

2. Shipping Methods, Costs & Timelines

We offer global shipping with clear flat-rate options. Shipping costs are applied at checkout based on your order subtotal.

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 15–25 days $5.99 (FREE on orders over $40)
Express Shipping Priority Transit $15.99

  • Free Standard Shipping Offer: Standard shipping is automatically waived at checkout when your total purchase value (excluding taxes and discounts) reaches $40.00 USD or more.

  • Express Shipping Note: Express shipping retains a flat fee of $15.99, regardless of the order total.

3. International Customs, Duties & Taxes

  • Import Fees: International shipments may be subject to import duties, value-added taxes (VAT), and customs clearance fees imposed by the destination country. All such charges are the sole responsibility of the recipient.

  • Address Accuracy: Please double-check that your shipping address and contact phone number are accurate during checkout. Lunalium is not responsible for delayed or failed deliveries resulting from incomplete or incorrect address details. Reshipments due to invalid addresses may incur additional shipping charges.

4. Tracking & Delivery Circumstances

While we aim to deliver within the estimated 15–25 day window, actual delivery times may occasionally fluctuate due to factors outside our direct control, including:

  • International customs inspection procedures

  • Severe weather or seasonal logistics peaks

  • Local courier operational constraints

You can monitor your shipment's real-time progress through the link provided in your shipping confirmation email.

5. Handling Delivery Issues

If you encounter any issues with your delivery, please reach out to us right away so we can assist:

  • Delayed Shipment: Your tracking has not updated or exceeds 25 days since dispatch.

  • Damaged Goods: Your package arrives visibly damaged in transit.

  • Order Discrepancy: The items received do not match your order.

Please email our support team with your Order Number and relevant details:

  • Customer Support Email: service@lunalium.com

6. Policy Updates

We reserve the right to modify this Shipping Policy at any time. Updates will be posted directly to this page on lunalium.com. Continued use of our site and services constitutes acceptance of the revised terms.