Terms of Service

Welcome to Lunalium ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services available at lunalium.com. By visiting our website or placing an order, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to use this website and purchase products from us.

2. Products and Services

Lunalium offers women's fashion products, including clothing, accessories, and related items. We strive to ensure that all product descriptions, images, prices, and availability information are accurate; however, occasional errors may occur.

We reserve the right to:

  • Modify or discontinue products at any time without prior notice;
  • Limit product quantities;
  • Refuse or cancel orders when necessary.

3. Pricing and Payment

All prices displayed on our website are listed in the applicable currency shown at checkout.

We accept secure payment methods provided by trusted third-party payment processors, including PayPal and major credit card providers. We do not store complete payment card information on our servers.

Prices, promotions, and product availability may change without notice.

4. Order Acceptance

After an order is placed, you will receive an order confirmation email. This email does not constitute final acceptance of your order.

We reserve the right to cancel or refuse orders in circumstances including, but not limited to:

  • Pricing or technical errors;
  • Suspected fraudulent activity;
  • Product unavailability;
  • Incomplete or inaccurate customer information;
  • Orders that violate applicable laws or regulations.

If payment has been captured for a cancelled order, a refund will be issued to the original payment method.

5. Shipping and Delivery

Orders are typically processed within 1–3 business days.

Estimated delivery times are provided in our Shipping Policy and are for reference only. Delivery delays caused by customs clearance, weather conditions, carriers, holidays, or other factors beyond our control are not considered a breach of these Terms.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses resulting from incorrect addresses submitted by customers.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Products returned must generally be unused, unwashed, unworn, and in their original condition unless the item is defective or incorrect.

Refunds, where approved, will be issued to the original payment method.

7. Intellectual Property

All content available on this website, including but not limited to text, logos, graphics, images, product descriptions, website design, and trademarks, is the property of Lunalium or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

8. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes;
  • Interfere with website security or operations;
  • Upload malicious code or harmful software;
  • Attempt unauthorized access to systems or data;
  • Use automated methods to scrape, copy, or collect website content without permission.

9. User Content

If you submit reviews, comments, suggestions, or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display such content for business purposes.

You represent that any content you provide does not infringe the rights of third parties.

10. Limitation of Liability

To the maximum extent permitted by law, Lunalium shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the relevant order.

11. Indemnification

You agree to indemnify and hold harmless Lunalium, its affiliates, directors, employees, and service providers from claims, losses, liabilities, damages, or expenses arising from your violation of these Terms or misuse of the website.

12. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or operations of such third-party services.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes become effective immediately upon posting on this page. Continued use of the website constitutes acceptance of the revised Terms.

15. Governing Law

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.

16. Contact Information

If you have questions regarding these Terms, please contact us:

Lunalium
Website: https://lunalium.com
Email: service@lunalium.com